Returns Policy

Return Policy

Our goal at Generation Frame Photography is your complete satisfaction with your purchases of our photography services.

In the case of camera failure, or any unforeseen incident that prevents Generation Frame Photography from shooting on a scheduled date, the client will get a full refund of the deposit when applicable. No refund will be given under any circumstances if you fail to attend the activity on the day and at the time listed when the booking was made.

Due to the nature of digital photography and the fact that all photographs may be viewed by the client on the day of photoshoot prior to completing your purchase, once orders have been made, Generation Frame Photography has a strict NO REFUND/RETURN/EXCHANGE POLICY. Once a transaction has been completed, it is then considered non-refundable. If a buyer has selected and purchased an incorrect photo, he/she must notify Generation Frame Photography, before receiving the “incorrect” photograph. Refunds will NOT be given due to “not liking a photo”, selecting an incorrect after the buyer has already received the photograph, or any other reason.

If for any reason you are not satisfied with our printing or framed products you have ordered, simply return the product to Generation Frame Photography and we will replace any product that is faulty or is not as represented.

Any questions regarding this policy, please contact us immediately via telephone at 0402 734 372 or via email at info@generationframe.com.au.